FAQ

What types of products does Jorand offer?

Jorand specializes in high-performance equipment for material handling and landscaping. Our product range includes electric mini dump trucks and gas engine dumpers, designed for efficiency and ease of use in various applications, including construction sites and home improvement projects.

What are the key features of Jorand's equipment?

Our equipment is distinguished by innovative features such as hydraulic tipping systems, exceptional maneuverability, and robust construction. These attributes enhance operational efficiency and make our products suitable for both professional and personal use.

What is the return policy for Jorand products?

Jorand has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the items are in their original condition, unworn, and in the original packaging. A receipt or proof of purchase is required for all returns.

How can I initiate a return or exchange?

To initiate a return or exchange, customers should contact us via email at contact@jorand.shop or call us at +17624387244. If the return is accepted, we will provide a return shipping label and instructions for sending the package back.

What should I do if my product arrives damaged or incorrect?

If you receive a damaged or incorrect product, please inspect the item upon receipt and contact us immediately. We will evaluate the issue and take appropriate action to resolve it, ensuring customer satisfaction.

What shipping options are available for Jorand products?

Jorand offers Economy Shipping, with an estimated delivery time of 3 to 7 business days. We process orders within 1-3 business days, and shipping is free for all orders. It is important to ensure that the shipping address is accurate to avoid delivery issues.

How long does it take to process refunds?

Refunds are processed once the returned item is received and inspected. Customers will be notified via email regarding the approval or rejection of their refund. If approved, refunds are typically credited back to the original payment method within a few business days, depending on the bank or credit card company.

What should I do if I have not received my refund?

If you have not received your refund, first check your bank account and contact your credit card company, as processing times may vary. If the issue persists, please reach out to us for further assistance.